{"id":4805,"date":"2024-10-11T09:27:44","date_gmt":"2024-10-11T07:27:44","guid":{"rendered":"https:\/\/camping-sunocean.fr\/?page_id=4805"},"modified":"2026-10-27T16:28:38","modified_gmt":"2026-10-27T15:28:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/camping-sunocean.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

FAQ Camping Maeva Escapades Sun Oc\u00e9an <\/h1>\n\n\n\n

<\/p>\n\n\n\n

1 – Booking Your Stay<\/h2>\n\n\n\n
How can I book my stay?<\/summary>\n

You can book your stay now:<\/p>\n\n\n\n

By phone: +33 2 51 90 61 24<\/p>\n\n\n\n

Online via our website: www.camping-sunocean.fr<\/p>\n<\/details>\n\n\n\n

What are the payment terms and accepted payment methods?<\/summary>\n
    \n
  • Bookings made more than 30 days before arrival:<\/strong> A 30% deposit of the total cost of your stay must be paid to confirm your booking. The following payment methods are accepted: credit\/debit card, holiday vouchers (Ch\u00e8ques-Vacances<\/em>) and bank cheque.<\/li>\n\n\n\n
  • Bookings made less than 30 days before arrival:<\/strong> The full balance must be paid at the time of booking, by credit\/debit card or Ch\u00e8que-Vacances Connect<\/em>.<\/li>\n\n\n\n
  • Remaining balance:<\/strong> The balance of your stay must be paid in full no later than 30 days before your arrival date.<\/li>\n\n\n\n
  • On-site payments:<\/strong> At reception, on the day of arrival, only the following payment methods are accepted: credit\/debit card, holiday vouchers (Ch\u00e8ques-Vacances<\/em>) and cash.<\/li>\n<\/ul>\n<\/details>\n\n\n\n
    Can I pay my balance in instalments?<\/summary>\n

    Book your stay and pay in 3 or 4 instalments with our partner FLOA.<\/p>\n\n\n\n

    Feel free to contact us directly to discuss the available payment options.<\/p>\n\n\n\n

    <\/p>\n<\/details>\n\n\n\n

    How can I pay for my booking with holiday vouchers?<\/summary>\n

    Holiday vouchers (Ch\u00e8ques-Vacances<\/em>) must be sent to us at least 30 days before the start of your stay:<\/p>\n\n\n\n

      \n
    • With their original stubs attached<\/li>\n\n\n\n
    • With the \u201cHolder\u2019s name\u201d field completed<\/li>\n\n\n\n
    • With the campsite\u2019s name entered in the \u201cService provider details\u201d section<\/li>\n\n\n\n
    • All vouchers must be detached from the booklet and must not be stapled, taped or attached together in any other way.<\/li>\n<\/ul>\n\n\n\n

      Please send them to the following address:<\/p>\n\n\n\n

      Camping Maeva Escapades Sun Oc\u00e9an
      538 avenue des Sables
      85440 TALMONT-SAINT-HILAIRE
      FRANCE<\/p>\n\n\n\n

      Payment is also possible using Ch\u00e8ques-Vacances Connect<\/em>.<\/p>\n<\/details>\n\n\n\n

      How can I pay my security deposit?<\/summary>\n

      A few days before your arrival, you will receive an email with instructions on how to provide your security deposit.<\/p>\n\n\n\n

      SWIKLY is an online platform that allows you to provide your security deposit online without affecting your bank card limit.<\/p>\n\n\n\n

      You can also provide your security deposit by credit\/debit card upon arrival.<\/p>\n<\/details>\n\n\n\n

      I would like to book a 4\/6-person mobile home. What does this mean?<\/summary>\n

      For our 4\/6-person accommodation, the first number indicates the standard capacity, while the second indicates the maximum permitted capacity, including the use of a sofa bed in the living area.<\/p>\n\n\n\n

      We reserve the right to refuse entry to any guests arriving with more people than the maximum capacity stated. Please note that children count as one person each.<\/p>\n<\/details>\n\n\n\n

      Is the campsite accessible to guests with reduced mobility?<\/summary>\n

      The campsite is accessible to guests with reduced mobility (PRM), but we do not have any adapted accommodation.<\/p>\n\n\n\n

      For camping pitches, the sanitary facilities include accessible toilets and showers.<\/p>\n<\/details>\n\n\n\n

      Are pets allowed?<\/summary>\n

      Only dogs are allowed, with a limit of one dog per camping pitch.<\/p>\n\n\n\n

      Pets are only permitted in certain accommodation categories: ECO and CONFORT mobile homes (excluding CONFORT FAMILLE).<\/p>\n\n\n\n

      Your dog\u2019s vaccination record must be up to date upon arrival.<\/p>\n\n\n\n

      An additional fee of \u20ac5 per night applies, or \u20ac35 per week.<\/p>\n\n\n\n

      Please note that Category 1 dogs (\u201cattack dogs\u201d, e.g. pit bulls) and Category 2 dogs (\u201cguard and defence dogs\u201d, e.g. Rottweilers) are strictly prohibited, in accordance with Article 211-12 of the French Rural and Maritime Fishing Code and the applicable implementing decrees and ministerial orders<\/p>\n\n\n\n

      <\/p>\n<\/details>\n\n\n\n

      Is Wi-Fi available?<\/summary>\n

      Wi-Fi is available at an additional cost of \u20ac2 per week per device.<\/p>\n\n\n\n

      Wi-Fi is included with accommodation in the GRAND CONFORT, EXCELLENCE and PREMIUM ranges.<\/p>\n<\/details>\n\n\n\n

      We are all under 18. Can we make a booking?<\/summary>\n

      Anyone under the age of 18 must be accompanied by their legal guardian, who is responsible for them throughout their stay.<\/p>\n\n\n\n

      Therefore, minors who are not accompanied by their parents or legal guardian will not be admitted.<\/p>\n<\/details>\n\n\n\n

      I would like to book a camping pitch. What information do I need to provide?<\/summary>\n

      When booking, you must provide an exact list of all the equipment you plan to bring (tent, caravan, awning, trailer, etc.), along with the dimensions of each item (length \u00d7 width).<\/p>\n\n\n\n

      This will allow us to allocate a pitch that can accommodate all your equipment.<\/p>\n\n\n\n

      Please note that we offer two types of camping pitches: between 80 and 100 m\u00b2, or over 100 m\u00b2.<\/p>\n<\/details>\n\n\n\n

      2 – Preparing for Your Stay<\/h2>\n\n\n\n
      Is my mobile home air-conditioned?<\/summary>\n

      The facilities in our mobile homes vary depending on the range you choose.<\/p>\n\n\n\n

      Mobile homes in the Premium, Excellence, Grand Confort and Confort \u201cKids\u201d ranges are equipped with air conditioning:<\/p>\n\n\n\n

        \n
      • Premium mobile home – 3 bedrooms, 6 people<\/li>\n\n\n\n
      • Excellence mobile home – 4 bedrooms, 8 people<\/li>\n\n\n\n
      • Excellence mobile home – 3 bedrooms, 6 people<\/li>\n\n\n\n
      • Excellence mobile home – 2 bedrooms, 4\/5 people<\/li>\n\n\n\n
      • Excellence studio – 1 bedroom, 2 people<\/li>\n\n\n\n
      • Grand Confort mobile home – 2 bedrooms, 4 people<\/li>\n\n\n\n
      • Confort Famille \u201cKids\u201d mobile home – 2 bedrooms, 5 people<\/li>\n<\/ul>\n<\/details>\n\n\n\n
        Will there be a dishwasher in my mobile home?<\/summary>\n

        The facilities in our mobile homes vary depending on the range you choose.<\/p>\n\n\n\n

        Mobile homes in the Premium and Excellence ranges (excluding studios) are equipped with a dishwasher:<\/p>\n\n\n\n

          \n
        • Premium mobile home \u2013 3 bedrooms, 6 people<\/li>\n\n\n\n
        • Excellence mobile home \u2013 4 bedrooms, 8 people<\/li>\n\n\n\n
        • Excellence mobile home \u2013 3 bedrooms, 6 people<\/li>\n\n\n\n
        • Excellence mobile home \u2013 2 bedrooms, 4\/5 people<\/li>\n<\/ul>\n<\/details>\n\n\n\n
          Will there be a TV in my mobile home?<\/summary>\n

          The facilities in our mobile homes vary depending on the range you choose.<\/p>\n\n\n\n

          Only the ECO range does not include a TV.<\/p>\n<\/details>\n\n\n\n

          Are barbecues or plancha grills allowed?<\/summary>\n

          Barbecues are not permitted.<\/p>\n\n\n\n

          You can rent a plancha grill by selecting this option when booking or by visiting reception during your stay.<\/p>\n\n\n\n

          Rates: \u20ac7 per day \/ \u20ac42 per week.<\/p>\n\n\n\n

          Subject to availability.<\/em><\/p>\n<\/details>\n\n\n\n

          Is an end-of-stay cleaning service available?<\/summary>\n

          When booking, you can choose our end-of-stay cleaning package for \u20ac80.<\/p>\n<\/details>\n\n\n\n

          What is provided in the mobile home?<\/summary>\n

          All our mobile homes are equipped with crockery and cutlery, as well as a filter coffee machine (except for the Hobbit Cabin, which has a Nespresso machine).<\/p>\n\n\n\n

          Duvets and pillows are provided in the bedrooms. You will need to bring your own bed linen and towels.<\/p>\n\n\n\n

          Disposable bed linen can also be booked as an optional extra.<\/p>\n<\/details>\n\n\n\n

          Can I park my car near my accommodation?<\/summary>\n

          A maximum of one vehicle is allowed per pitch.<\/p>\n\n\n\n

          If you are arriving with multiple cars, we recommend selecting the \u201cAdditional Vehicle\u201d option to bring your extra car into the campsite, or leaving it parked outside.<\/p>\n\n\n\n

          We have pedestrian-only areas, where a parking space is available near your mobile home, as well as mobile homes with a parking space directly next to the accommodation.<\/p>\n<\/details>\n\n\n\n

          3 – Preparing for Your Arrival<\/h2>\n\n\n\n
          What are the arrival times?<\/summary>\n

          For camping pitches, arrival is possible from 2:30 pm.<\/p>\n\n\n\n

          For rental accommodation, check-in is available from 4 pm.<\/p>\n<\/details>\n\n\n\n

          Is it possible to arrive late?<\/summary>\n

          We provide secure key boxes located at reception for late arrivals.<\/p>\n\n\n\n

          Please let us know by phone if you expect to arrive late so that we can prepare for your arrival in the best possible conditions.<\/p>\n\n\n\n

          Important:<\/strong> Your security deposit must be paid before you can collect your keys.<\/p>\n<\/details>\n\n\n\n

          What swimwear is permitted?<\/summary>\n

          For hygiene reasons, only swimsuit are allowed. Underwear, boxer shorts, regular shorts, Bermuda shorts, bodysuits, wetsuits, trousers and similar clothing are not permitted in the swimming pool.<\/p>\n<\/details>\n\n\n\n

          4 – During Your Stay<\/h2>\n\n\n\n
          Are there any activities and entertainment?<\/summary>\n

          We offer entertainment for all ages in July and August.<\/p>\n\n\n\n

          Mornings are generally reserved for children aged 6 and over, followed by sports tournaments in the afternoon and themed evenings until 11 pm.<\/p>\n\n\n\n

          The weekly schedule will be available on the Camp\u2019maeva app and displayed at reception and by the campsite swimming pool.<\/p>\n<\/details>\n\n\n\n

          Are the bar and snack bar open?<\/summary>\n

          The bar and snack bar are open during the high season, from July to August.<\/p>\n\n\n\n

          During the low season, the bar is open during the same hours as reception, and the snack is available by order.<\/p>\n<\/details>\n\n\n\n

          What are the departure times?<\/summary>\n

          For camping pitches, check-out is before 12 pm.<\/p>\n\n\n\n

          For rental accommodation, check-out is before 10 am.<\/p>\n<\/details>\n\n\n\n

          5 – Other Questions<\/h2>\n\n\n\n
          How is the security deposit handled?<\/summary>\n

          Your bank card or SWIKLY security deposit will only be charged in the event of inadequate cleaning and\/or damage to the accommodation.<\/p>\n\n\n\n

          You will receive an email informing you of the decision regarding your security deposit within 5 days of your departure at the latest.<\/p>\n<\/details>\n\n\n\n

          I’m interested in buying a mobile home. What should I do?<\/summary>\n

          To become a mobile home owner, you can contact us by phone on +33 2 51 90 61 24 or by email at contact@camping-sunocean.fr.<\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"

          FAQ Camping Maeva Escapades Sun Oc\u00e9an 1 – Booking Your Stay 2 – Preparing for Your Stay 3 – Preparing for Your Arrival 4 – During Your Stay 5 – Other Questions<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4805","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/camping-sunocean.fr\/en\/wp-json\/wp\/v2\/pages\/4805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/camping-sunocean.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/camping-sunocean.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/camping-sunocean.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/camping-sunocean.fr\/en\/wp-json\/wp\/v2\/comments?post=4805"}],"version-history":[{"count":2,"href":"https:\/\/camping-sunocean.fr\/en\/wp-json\/wp\/v2\/pages\/4805\/revisions"}],"predecessor-version":[{"id":4808,"href":"https:\/\/camping-sunocean.fr\/en\/wp-json\/wp\/v2\/pages\/4805\/revisions\/4808"}],"wp:attachment":[{"href":"https:\/\/camping-sunocean.fr\/en\/wp-json\/wp\/v2\/media?parent=4805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}